Senior Software Engineer, Mobile (Android)

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia. Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride. If you share our vision of driving South East Asia forward, apply to join our team today.

Singapore•SGD 4500 - SGD 15000

Marketing Manager, GrabMart

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia. The team is responsible for the consumer-driven marketing efforts of all Grab services in Malaysia, including existing services like GrabPay, GrabFood and newer additions like GrabMart. If you share our vision of driving Southeast Asia forward, apply to join our team today. Plan, coordinate, and execute marketing campaigns that are aligned with company-wide objectives, as well as budget management and target tracking.You will be leading the marketing efforts for GrabMart and GrabFood, and will have to work closely with business stakeholders for alignment. To succeed in this role, you need to be a self-motivated individual who can perform under pressure in a dynamic, fast-paced environment. You should have a clear understanding of end-to-end marketing strategies, and be able to break down complex issues into executable strategies and detailed tactics. As the Marketing team is responsible for driving multiple Grab services in Malaysia, the ideal candidate should possess the ability to adapt quickly in an ever-changing landscape and be ready to move with the needs of the business. The day-to-day activities : • Drive business growth across all target segments via acquisition and retention initiatives that hit business objectives and build brand loyalty. • Responsible for the end-to-end design and execution of strategic campaigns including concept ideation, media and demand planning, go-to-market strategy and budget planning. React fast to mid-campaign performance and optimise in between campaign activities. • Manage reporting and analysis across marketing campaigns, using data to drive better campaigns through a test and learn approach. • Work with all key stakeholders and supporting functions (internal and external) to deliver high-quality work for creative, PR, media buying, events , etc. for Grab. • Work with our marketing analytics and consumer research teams to drive insight into how consumers are using our platform and translate these insights into innovative campaigns. The must haves : • Years of experience: 4-6 years. • E-commerce and/or FMCG marketing background preferred • Commercial acumen - ability to develop strategy based on strong understanding of key business needs. • Problem solving mindset - anticipate challenges and proactively propose solutions. • Team / project management - effective management of people and resources. Ability to cascade clarity around priorities and targets. • Familiar with the entire marketing mix – you have a good knowledge of how and when to leverage different marketing channels from above-the-line and below-the-line communications for brand activation. You must also have a clear understanding of how to plan an end-to-end marketing roll out for new campaigns (e.g. product launches, consumer campaigns, merchant campaigns etc.) • Excellent knowledge of the Malaysia market, deep understanding of consumer insights and media landscape. • Results-oriented and data-driven: Able to make data-informed decisions for a marketing plan. Proven track record of utilizing data in forming innovative and interesting ideas that are successfully operationalized into impactful marketing campaign execution. • Resourceful and creative: Knack for identifying great marketing creative. You work well with creative people, knowing how they need to be briefed and managed in order to deliver the most impactful creative work. • Relentlessly driven and seeks challenges: Willingness to drive growth and able to embrace and tackle challenges. • Proficiency in MS Excel and Powerpoint. Familiar with remote working/collaboration tools such as Google Docs, Zoom & Slack

Petaling Jaya•MYR 5000 - MYR 15000

Business Development Associate (Consumer)

• As the Business Development Associate, you will be responsible for supporting Business Development Manager to generate, lead and manage partnerships, special projects and new businesses to primarily help Malaysia Operations achieve its business objectives. • To secondarily support Regional BD in a similar capacity. • These partnerships are intended to secure strategic competitive advantage for Grab, leveraging the joint strength of Grab and partners. The day-to-day activities: • Independently generate leads for partnerships, using data analysis and business modelling. • Manage partnership relationships, including effectively navigating partners’ organizational structures. • Implement and manage work processes and procedures. • Independently and amiably handle partnership disputes. • Manage and track team’s budgets effectively. • Independently work closely with internal stakeholders, including Marketing and Product team. The must haves: • Bachelor’s Degree or higher in any field (preferably in business, management or marketing). • Minimum 1-2 years of experience in structuring collaboration terms, securing deals and collaboration campaign. • Ability to build good relationships with partners and match partners’ needs and organisation resources to grow the Grab Financial business. • Proficient with data and gathering insights from data to help inform decisions • Energetic, enthusiastic and calm even in a dynamic and fast paced environment. • Excellent communication skills in both written and spoken English. • A highly independent individual with excellent team-working skills. • Excellent time management and communication skills with excellent leadership skills. • Microsoft Office skills are required (MS. Excel, MS. Word and MS. Powerpoint

Petaling Jaya

Senior Operations Manager, Customer Experience

The incumbent is responsible for the smooth operational processes that our customer experience, when they interact with the Grab platform across the contact center touch-points. He/She is required to have the ability to manage a team of high-performing team managers, team and shift leads, and customer experience specialists across voice/non-voice platforms, while meeting the expectations of stakeholders in various verticals like GrabCar, GrabTaxi, GrabFood, GrabExpress, etc. Responsibilities You will help the organization to identify and prioritize customer feedback and create/ensure smooth processes that support operations. In this role, you will: - Lead the way in processing smooth customer support transactions across various programs and platforms in order to meet the performance metrics of the contact center. - Create, Innovate and Enhance positive customer experience via the voice, non-voice channels. - Gather intelligence related to the wants and needs of current and targeted customers; design and integrate systems and processes to support goals. - Work closely with other business functions and the support teams to design, implement and follow through on programs, processes and procedures, and gain insights into improvement opportunities for the contact center operations. - Select, develop, train and evaluate all personnels to ensure the efficient operation of the function throughout the customers’ journey with Grab. - Lead teams to ensure alignment with in-country and regional customer experience concepts, value proposition, and related processes. - Work closely with other verticals (eg. Payments team, DLR) in relation to CE-related processes that require Finance or Audit interactions. - Coach, mentor, guide and counsel all subordinates from managers to agents. Requirements - At least 8 years supervisory / managerial experience in a customer-centric environment in the services industry (e.g. Telecommunication, banks, consumer goods, technology, airline, tourism, hospitality) - 3-4 years’ experience in leading team leaders/managers in a contact center operations - Fluent in English both oral and written, and local languages. - Excellent communication, presentation and interpersonal skills. - Vast experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer experience. - Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills. - Experienced and skilled in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable. - Analytical and process oriented; ability to problem-solve - Successfully designed, executed and continuously improved on processes, SOPs and/or projects designed for contact centre enhancements

Petaling Jaya

Driver/food deliverer

As a GrabFood driver, all you have to do is pick up food from restaurants and deliver it to homes and offices in Kuala Lumpur. The sign up process is really easy and Grab will get in touch in 1-2 working days! How much Grab pays in Kuala Lumpur RM100 per hour is an average price. It all depends on how many rides you’re giving! Once you download the Grab app, everything goes very smooth: • You receive the request • You either accept or decline the booking • You go pick up the passengers and the specified location, drive them to their destination… • And get paid! How do I apply for Grab in Kuala Lumpur? Fill out a form to start driving with Grab right now! You will then go through an onboarding process to ensure that you are qualified. After the interview, Grab will perform a background check on you and after that has been completed successfully, you will get started

Kuala Lumpur•MYR 500

Content Developer

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.

Plaza 33, Selangor