Welcome walk-in customers and register customers via case management system.
Attend to enquirers pertaining to financial assistance or other enquirers about other government schemes.
Handle difficult customers professionally and effectively.
Issue queue number tickets and managing long queues.
Collect documents received from customers and make certified copies of these documents.
Minimum ‘O’ Levels and above will be preferable.
Proficient with computer use(i.e. Microsoft Word and Excel).
Prior experience in customer service and administration is preferred.
Ability to communicate in English and be conversant in a second language.
Good communication skills – verbal and written.