As one of the best team member in Alpha7, our client’s success and our success is reliant on you.
Duties and Responsibilities
• You will be delivering a full set of services from pre-sales engagements to onboarding, consultancy and support of our direct customers and partner accounts.
• You will work closely with customers and developer team to test new features and raise issues before releasing for production
• Suggest new features that will improve customer retention and loyalty
• Minimum 3 years experience in managing, prioritising and delivering multiple projects
• Minimum 3 years experience in front end and back end business
• Excellent verbal and written communication skills in English, plus a second language proficiency
• Experience with Customer Relationship Management (CRM) software such as HubSpot
• Outstanding communicator, articulate conversationalist as you need to be able to clearly guide our customers and partners through a solution and walk through our business dashboard product and features
• Comfortable working with large data sets and help clients on their data
• Build demo proof-of-concepts dashboard on A7 IoB®
• Technical aptitude and ability to learn software programs to assist the developer team to test new features on UAT before released for production
• Documentation of API requests and resources
The following are a plus:
• Diploma/Degree in Business Management, Operations, Marketing, Economics, Computer Science or related field
• Proficient in Microsoft Office Suite and Google Suite, specifically Excel (Pivot Table) and Google Sheets
• Experience using SaaS products and Postman
We are really passionate about technology and would love to hear about personal projects or Open Source project you are contributing. Don’t hesitate to share your github account with us!