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Work LocationSunway , Subang Jaya, Malaysia
Salary RangeMYR 1500 — MYR 3000 monthly
Stock OptionsNo
Work RemotelyNo
Employment TypeFull Time
Vacancies Available2 available

Job Details

Job Description:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries via phone, email & chat.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints via phone, email & chat.

Product training will be provided, so that you can answer questions via phone, email & chat.

Processing orders, forms, applications, and requests via phone, email & chat.

Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.

Communicating and coordinating with colleagues as necessary via phone, email & chat

Providing feedback on the efficiency of the customer service process via phone, email & chat

Ensure customer satisfaction and provide professional customer support via phone, email & chat

Qualifications:

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support via email & chat.

Time Management skills

Experience is a plus but not a requirement

About Company

Customer Service & Digital Marketing

We are provider of customer care and back-office support solutions. We primarily work with high growth technology companies. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.

Based in Malaysia

Industry

Professional ServicesOther

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