|Work Location||Sunway , Subang Jaya, Malaysia|
|Salary Range||MYR 1500 — MYR 3000 monthly|
|Employment Type||Full Time|
|Vacancies Available||2 available|
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone, email & chat.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints via phone, email & chat.
Product training will be provided, so that you can answer questions via phone, email & chat.
Processing orders, forms, applications, and requests via phone, email & chat.
Keeping records of customer interactions, transactions, comments and complaints via phone, email & chat.
Communicating and coordinating with colleagues as necessary via phone, email & chat
Providing feedback on the efficiency of the customer service process via phone, email & chat
Ensure customer satisfaction and provide professional customer support via phone, email & chat
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support via email & chat.
Time Management skills
Experience is a plus but not a requirement
Customer Service & Digital Marketing
We are provider of customer care and back-office support solutions. We primarily work with high growth technology companies. Our service is vital to the core operations and functionality of consumer-focused apps, software, and platform-based technology companies.