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Work LocationKuala Lumpur, Malaysia
Salary RangeMYR 400 — MYR 600 monthly
Stock OptionsNo
Work RemotelyNo
Employment TypeInternship
Vacancies Available1 available

Job Details

- Attend to incoming enquiries from customers, provide necessary assistance & services on customer enquiries through different communication channel, such as Phone Call, Email, Facebook, Whatsapp, WeChat.
- Liaise with internal departments to ensure customers’ complaints are attended to.
- Possess good analytical, communication and interpersonal skills

Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

Requirements:
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Commerce, Marketing, Mass Communications or equivalent.
- Required language(s): Chinese, English
- Independence, interpersonal, communication

About Company

Hassle-free technology solution and platform to tackle real life problems in real estate line

RentGuard provides an ultimate hassle-free technology solution and platform to tackle real life problems in real estate line, as well as to improve real estate ecosystem. We provide Easy Booking system and Customer Relationship Management (CRM) to property agencies, enable agents to complete booking process with their mobile phone only. There is no paper and physical cash in transaction. For landlords, you are now can secure your rental, sit back and relax with our automated rental collection. For tenants, we offer additional cashback for your rentals.

Industry

Real EstateSoftware/Internet

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