|Experience Required||1 years|
|Employment Type||Full Time|
|Vacancies Available||1 available|
Who We Are:
Twitter IT is looking for a world-class IT Support Engineer (contract) who is passionate about providing an amazing customer experience, while delivering outstanding technical support. Our team works cross functionally with our partners in IT Systems, Engineering Operations, Security, and other teams to coordinate work, handle ticket escalations and resolve issues. We on-board new employees, provision new hardware, and support and adhere to security standards for all Twitter employees. Ultimately we are responsible for supporting Twitter employees around the world, in over 30 offices in 15 different countries.
What You’ll Do:
You will be a customer service and support evangelist, working full time at our help desk and assisting our customers via in person walkup, support ticket, email, or chat as needed. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end user support, have an excellent background in Mac software and hardware troubleshooting, and are hungry to learn corporate IT from the ground up.
You will do the following:
Provide support at our IT Help Desk, full time, during normal business hours
Build and configure new hire laptops
Deploy new desk setups with monitors, peripherals and VOIP phones
Provision and track loaner machines
Work with employees to perform computer upgrades and migrations
Handle peripheral requests
Receive and inventory new assets
Maintain inventory counts and lifecycle of assets for new hires, refreshes and repairs
Process returned assets and prepare them for reuse/recycle
Who You Are:
You are awesome at providing technical support, and love solving problems.
You have a high level of professionalism and passion about customer service.
You excel at clearly documenting the status of cases and providing updates to management, the team, and end users.
You love the details, including maintaining and updating IT documentation and procedures.
You understand the importance of asset inventory and how to maintain an organized help desk.
You love standards and understand that consistency and an adherence to best practices helps any organization scale.
1-2 years experience in IT Support in a professional environment
Experience with support ticket management and tracking
Strong customer service, problem solving and teamwork abilities
Outstanding communication and interpersonal skills
Technical knowledge of Mac OS 10.10.x, 10.11.x, 10.12.x, iOS and Android
Basic knowledge of Windows 10
Network fundamentals (laptop connectivity, VPN, printing)
Familiar with Google Apps (Gmail, GCal, GDocs, etc)
Basic knowledge of audio/video troubleshooting and support
Ability to participate in a support schedule that may include after hours and weekend support
Some heavy lifting required