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Develop a Customer-Culture Strategy in Your Business

SRBEC is the organizer


We often talk about Customer Service, or the Customer Experience – today we’ll explore Customer Culture.

Creating a customer-centric culture in your business is about developing a strategy which is based on putting your customers first, and at the core of your business, in order to provide a positive experience and build long-term relationships.

In this workshop we will explore how the management and staff culture in a business affects the customer culture, and the business ‘vibe’. What is it about your business that creates the ‘Wow’ or the ‘Hmm’?

You will discover:

• What you want your business to be known for

• The 6 steps of customer culture

• How to put GAS into your team

At the completion of the session you will leave with:

• A list of the six steps to create a great customer culture

• A 1-page customer culture plan

• Ideas to create a buzz in your work environment and keep you team buzzing

This workshop is free for all NSW businesses to attend and registrations are essential.

Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start or grow your small business.

Event Details

Starts: Thu, 6 May, 2021, 1:00PM

Ends: Thu, 6 May, 2021, 2:30PM

Singapore Timezone (GMT+8)

Online

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