Join Date
November 2022
Country
Gender
Not Specified
Age
Not Specified
About Omar Radi
I have over 14 years in the software development business delivering over 100 software projects catered for various industries. I am one of the early adopters of utility management platforms in Egypt and the Philippines. I've been a leading member of the team responsible for implementing the Egyptian Smart Meter Standard.
Companies & Work
Pylon
Pylon is a modern alternative to Zendesk. Pylon helps B2B companies manage their customers across the different places they talk to them - shared Slack channels, Microsoft Teams, email, in-app chat, Slack communities, and more.
Hundreds of fast-growing YC companies of all sizes like Mintlify, Hightouch, and Deel use Pylon to track customer conversations across slack/teams/email/in-app/community, resolve customer issues quickly, and keep customers engaged.
Pylon replaces tools like Zendesk/Intercom for modern companies.
Learn more: https://www.usepylon.com
-------
Examples of specific capabilities include:
- Unify customer conversations across Slack, Microsoft Teams, In-App Chat, Email, and Community.
- Triage open issues, set SLAs, prioritize questions based on customer tier or other CRM data, connect questions with engineering work in Linear/Jira/Github, and measure metrics like response time and resolution rate.
- Broadcast product updates, upcoming events, or outages to 100s of channels at once and get live link click, reaction, and reply data.
Hundreds of fast-growing YC companies of all sizes like Mintlify, Hightouch, and Deel use Pylon to track customer conversations across slack/teams/email/in-app/community, resolve customer issues quickly, and keep customers engaged.
Pylon replaces tools like Zendesk/Intercom for modern companies.
Learn more: https://www.usepylon.com
-------
Examples of specific capabilities include:
- Unify customer conversations across Slack, Microsoft Teams, In-App Chat, Email, and Community.
- Triage open issues, set SLAs, prioritize questions based on customer tier or other CRM data, connect questions with engineering work in Linear/Jira/Github, and measure metrics like response time and resolution rate.
- Broadcast product updates, upcoming events, or outages to 100s of channels at once and get live link click, reaction, and reply data.
